Digital & SaaS Companies Ontology

Comprehensive domain knowledge for software-as-a-service and digital product companies.

Overview

The Digital & SaaS ontology provides AI agents with deep understanding of:

• Customer lifecycle management
• Product-led growth strategies
• Subscription and billing operations
• Customer success and retention
• Product analytics and metrics

Key Entities

Entity	Description	Attributes
Subscription	Customer plan	Tier, MRR, Status, Renewal Date
User	Product user	Role, Activity, Engagement Score
Feature	Product capability	Name, Tier, Usage, Adoption
Ticket	Support request	Priority, Category, Status, SLA
Metric	Business KPI	Type, Value, Trend, Target

Common Workflows

User Onboarding

graph LR
    A[Sign Up] --> B[Email Verification]
    B --> C[Product Tour]
    C --> D[First Action]
    D --> E{Success?}
    E -->|Yes| F[Engaged User]
    E -->|No| G[Re-engagement]

Churn Prevention

• Usage monitoring and alerts
• Health score calculation
• Proactive outreach
• Feature adoption campaigns
• Renewal management

Regulatory Compliance

Regulation	Scope	Key Requirements
GDPR	User data (EU)	Consent, data rights, privacy
CCPA	User data (CA)	Disclosure, opt-out rights
SOC 2	Security	Controls, monitoring, audits
PCI-DSS	Payment data	Encryption, secure processing

Prompt Templates

Customer Health Assessment

Analyze customer health for {customer_name}:
- Subscription: {plan_tier}
- Usage: {usage_metrics}
- Support: {ticket_history}
- Engagement: {activity_level}

Assess churn risk, recommend interventions, and
suggest upsell opportunities based on usage patterns.

Feature Adoption Campaign

Design adoption campaign for {feature_name}:
- Target: {user_segment}
- Current adoption: {adoption_rate}
- Value prop: {feature_benefits}

Create email sequence, in-app messaging, and
success metrics based on product-led growth principles.

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This ontology is continuously updated based on SaaS industry trends and product best practices.