Hospitality & Hotels Ontology

Comprehensive domain knowledge for hotels, resorts, and hospitality service providers.

Overview

The Hospitality ontology provides AI agents with deep understanding of:

• Reservation and booking management
• Guest services and experience
• Housekeeping and operations
• Revenue management and pricing
• Loyalty programs and rewards

Key Entities

Entity	Description	Attributes
Guest	Customer	Name, Loyalty Status, Preferences, History
Reservation	Booking	Dates, Room Type, Rate, Status
Room	Accommodation	Number, Type, Status, Rate
Service	Guest amenity	Type, Cost, Status, Location
Event	Function booking	Type, Space, Attendees, Date

Common Workflows

Guest Check-in

graph LR
    A[Arrival] --> B[Verify Reservation]
    B --> C[Check Availability]
    C --> D{Room Ready?}
    D -->|Yes| E[Assign Room]
    D -->|No| F[Offer Alternative]
    E --> G[Issue Key]

Housekeeping Operations

• Room status tracking
• Cleaning schedule optimization
• Maintenance request routing
• Inventory management
• Quality inspection

Regulatory Compliance

Regulation	Scope	Key Requirements
ADA	Accessibility	Accessible rooms, facilities
Fire Safety	Building codes	Sprinklers, exits, occupancy limits
Health Codes	Food service	Sanitation, inspection
PCI-DSS	Payment data	Secure processing, encryption

Prompt Templates

Reservation Assistance

Help the guest with their reservation:
- Guest: {guest_name}
- Dates: {check_in} to {check_out}
- Preferences: {room_preferences}
- Special requests: {requests}

Provide options, pricing, and availability while
offering upgrades and upsell opportunities.

Service Recovery

Address guest complaint:
- Issue: {complaint_description}
- Guest: {guest_profile}
- Stay details: {reservation_info}

Propose resolution, compensation if warranted, and
follow-up actions to ensure guest satisfaction.

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This ontology is continuously updated based on hospitality industry standards and best practices.